ClearText

Privacy Policy

Last updated: April, 2025

INTRODUCTION

Your privacy and the security of your data are core to ClearText. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the ClearText Service worldwide.

INFORMATION WE COLLECT

2.1 Information you provide

  • Account Data: name, email address, password, and any profile details.
  • Audio & Transcript Data: voice recordings you submit and the resulting text output.
  • Support Data: communications with our support team.

2.2 Information collected automatically

  • Usage data: app interactions, logs, diagnostic information, crash reports.
  • Device data: device type, operating system, unique identifiers, language, IP address, time zone.
  • Cookies and similar technologies on our Site.

HOW WE USE INFORMATION

  • Provide, maintain, and improve the Service (e.g., transcribe audio, personalize features).
  • Process transactions or subscriptions.
  • Respond to inquiries and provide customer support.
  • Monitor and prevent security issues, fraud, or misuse.
  • Conduct analytics and research to develop new features.
  • Comply with legal obligations and enforce our Terms.

LEGAL BASES FOR PROCESSING (EEA, UK, & SWISS USERS)

We process personal data based on:

  • Contract necessity (to provide the Service);
  • Legitimate interests (e.g., improve the Service, prevent fraud);
  • Your consent (e.g., marketing emails, optional analytics);
  • Legal obligations.

SHARING & DISCLOSURE

We do not sell your personal information. We may share it only:

  • With OpenAI, L.L.C. for transcription processing;
  • With trusted service providers (e.g., payment processors, hosting) under confidentiality agreements;
  • With authorities when required by law or to protect rights, property, or safety;
  • As part of a business transfer (e.g., merger, acquisition) subject to appropriate safeguards.

INTERNATIONAL DATA TRANSFERS

We operate globally. Where required, we use Standard Contractual Clauses or other approved mechanisms to ensure appropriate data protection when transferring information across borders.

DATA RETENTION

Audio files and transcripts are stored only as long as necessary to provide the Service or as required by law. By default, recordings are deleted from our active systems within [XX days] after transcription, unless you choose to store them in your account.

SECURITY

We employ administrative, technical, and physical safeguards—including encryption in transit, access controls, and regular penetration testing—to protect data. No system is 100% secure, so we cannot guarantee absolute security.

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access, correct, or delete personal data;
  • Object to or restrict processing;
  • Data portability;
  • Withdraw consent at any time;
  • Lodge a complaint with a supervisory authority.

Submit requests via support.productions.

CHILDREN'S PRIVACY

The Service is not directed to children under 13 (or the applicable age of digital consent). We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it promptly.

THIRD-PARTY SERVICES

Our Site and App may contain links or integrations with third-party services. Their privacy practices are governed by their own policies, not this one.

DO NOT TRACK & COOKIES

We currently do not respond to "Do Not Track" signals. You can manage cookie preferences through your browser settings.

CHANGES TO THIS POLICY

We may update this Policy periodically. Material changes will be announced via the App, the Site, or email before they take effect. Continued use after the effective date constitutes acceptance.

CONTACT

For privacy questions, data-subject requests, or complaints, email support@jlg.productions